This Month at Middlesex

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Notables

Lynn Somers, manager of information technology support services and Pamela Hedberg, scholarship program specialist, were recently quoted in industry publications. Ms. Somers was interviewed for Speech Technology magazine about Amcom's speech recognition program that is used when callers reach the main phone line and need to be connected to a specific department or person.

"Amcom does meet our needs very well," she said. The article reports hat between 800 and 2,000 calls are received each day on the line, and only 25 percent need to be handled by an operator.

Ms. Hedberg was quoted in a client testimonial for the STARS Online scholarship tracking and review system that the Scholarships Office is now using. Students use the system to apply for scholarships and the review committees use it as they evaluate the applications.